A & S Here in the UK we have a BBC TV programme “Watchdog” which takes up any dodgy sellers/workers etc on behalf of the aggrieved party. A couple of weeks ago it was the Inland Revenue sending the details of one person to another of the same name – I think IR had given them the same National Insurance number too! And a week later it transpired that the IR had sent the full details of all 25 million, yes 25 million families who received child benefit, including their bank details to their auditor on CD’s by post, not once, not twice, but three times by post, unregistered, and all 3 lots had got lost somewhere!!! But that is just background to show that this TV programme is taken notice of. Last night they were examining an eBay transaction by a jewellery firm with 3,000 = feedback, 98% positive. The complainant had paid over £1,000 for a ring and was dissatisfied when it arrived and left negative feedback. The firm offered to upgrade the ring if they sent another £1,000 + but said they would only give a refund if the complainant removed their negative feedback. ”Watchdog” had eBay UK’s Trust and Safety manager there and interestingly he was on the side of the complainant and said the firm had been suspended from eBay. I can’t remember all the details but I think the complainant got his money back. So what value feedback if the baddies insist they will only give money back if you remove negatives? (I didn’t know this could be done) Does the USA have a similar programme that monitors bad transactions? Certainly the complainant got better treatment once eBay safety was criticized on TV! Actually, I would never buy a ring at that price, unseen over the Internet! Colin the Cautious
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